Refund Policy

Refund Policy

Thank you for choosing restrora.com for your restaurant's point-of-sale (POS) needs. We are committed to providing high-quality software and services. This policy outlines our guidelines regarding refunds for our products and services.

Subscription Services

Monthly Subscriptions

  • You may cancel your monthly subscription at any time. Your access to the service will continue until the end of your current billing period.

  • We do not offer refunds for any partial month of service. Once a monthly payment has been processed, the service is considered active for that month.

Annual Subscriptions

  • You may cancel your annual subscription at any time. We will provide a prorated refund for any unused full months of service.

  • A cancellation fee may apply. This fee, if any, will be deducted from your refund amount.

  • To request a cancellation and refund for an annual subscription, please contact our support team at [Your Support Email Address] with your account details.

Hardware Purchases

  • Damaged or Defective Hardware: If you receive hardware that is damaged or defective upon arrival, please contact us within [8] days of delivery. We will arrange for a replacement or a full refund, including shipping costs.

  • Returns: You may return any unused hardware in its original, unopened packaging within [Number] days of delivery for a full refund. You are responsible for the return shipping costs.

  • Non-Returnable Items: We cannot accept returns for hardware that has been used, opened, or is not in its original condition.

Professional Services and Training

  • Professional Services: Payments for professional services, such as on-site installation, custom configuration, or data migration, are non-refundable once the service has been completed or a significant portion of the work has been delivered.

  • Training: Fees for training sessions, whether virtual or in-person, are non-refundable once the session has begun.

General Information

  • Refund Processing: All refunds will be processed to the original method of payment. Please allow [Number] business days for the refund to appear on your statement.

  • Changes to this Policy: We reserve the right to modify this refund policy at any time. Any changes will be posted on this page.