Privacy Policy
Effective Date: September 29, 2024
1. Introduction
This Privacy Policy explains how Restrora.com ("we," "us," or "our") collects, uses, and protects the personal information of users ("you" or "your") of our website and services. Restrora.com provides complete Point of Sale (POS) solutions for restaurants, including software, hardware, and related services. We are committed to protecting your privacy and ensuring the security of your personal data.
2. Information We Collect
We collect various types of information to provide and improve our services. This includes:
- Information You Provide Directly:
- Contact Information: Name, email address, phone number, and business address when you sign up for an account, request a demo, or contact our support team.
- Account Information: Usernames, passwords, and other credentials used to access your account.
- Business Information: Details about your restaurant, such as its name, location, number of employees, and business type, to tailor our POS solutions to your needs.
- Payment Information: Billing address, credit card details, or other payment information when you purchase our services. This information is processed securely through a third-party payment gateway. We do not store your full credit card information on our servers.
- Customer Support Information: Any information you provide when you communicate with our customer support team, including details about your inquiries or issues.
- Contact Information: Name, email address, phone number, and business address when you sign up for an account, request a demo, or contact our support team.
- Information We Collect Automatically:
- Usage Data: Information about how you use our website and POS solutions, such as the features you access, the time and date of your visits, and the pages you view.
- Device Information: Information about the device you use to access our services, including the IP address, operating system, browser type, and unique device identifiers.
- Location Information: General location data (e.g., country, city) derived from your IP address.
- Cookies and Tracking Technologies: We use cookies and similar technologies to track your activity on our website and store certain information. For more details, please refer to our Cookie Policy below.
- Usage Data: Information about how you use our website and POS solutions, such as the features you access, the time and date of your visits, and the pages you view.
- Information from Your Customers:
- As a POS solution provider, our software processes information related to your restaurant's customers, such as their order history, transaction details, and contact information if they opt-in to your loyalty programs. Please note: You are the data controller for your customers' information. We act as a data processor on your behalf. It is your responsibility to have a separate privacy policy for your restaurant's customers and to ensure you have the necessary consent to collect and process their data.
- As a POS solution provider, our software processes information related to your restaurant's customers, such as their order history, transaction details, and contact information if they opt-in to your loyalty programs. Please note: You are the data controller for your customers' information. We act as a data processor on your behalf. It is your responsibility to have a separate privacy policy for your restaurant's customers and to ensure you have the necessary consent to collect and process their data.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Our Services: To operate, maintain, and provide our POS solutions, process your transactions, and manage your account.
- To Improve Our Services: To analyze usage trends, develop new features, and enhance the performance and security of our products.
- To Communicate with You: To send you service-related notifications, updates, invoices, and promotional materials. You can opt-out of marketing communications at any time.
- For Customer Support: To respond to your inquiries, provide technical support, and resolve any issues you may encounter.
- For Security and Fraud Prevention: To protect our services from unauthorized access, fraud, and other illegal activities.
- To Comply with Legal Obligations: To meet our legal and regulatory requirements.
4. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information with the following types of third parties:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, cloud hosting providers, customer relationship management (CRM) platforms). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Compliance and Safety: We may disclose your information if required by law, court order, or governmental regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership.
5. Data Security
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive data during transmission and storage.
- Access Controls: We restrict access to your personal data to authorized employees and contractors who have a legitimate business need to access it.
- Regular Security Audits: We regularly review our security practices and systems to ensure they meet industry standards.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You can access and update your account information by logging into your account.
- Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
- Deletion: You can request the deletion of your account and personal data, subject to certain legal obligations to retain records.
- Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link in the footer of the email.
To exercise any of these rights, please contact us at privacy@restrora.com.
7. Cookie Policy
We use cookies and similar tracking technologies to enhance your experience on our website.
- What are cookies? Cookies are small text files stored on your device that help us remember your preferences, track your activity, and improve our services.
- How we use cookies: We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until they expire or you delete them) for various purposes, including:
- Essential Cookies: Required for the website to function properly.
- Performance Cookies: To analyze how visitors use our website and improve its performance.
- Functionality Cookies: To remember your preferences and provide a more personalized experience.
- Marketing/Analytics Cookies: To track user behavior for marketing and analytics purposes.
- Essential Cookies: Required for the website to function properly.
- Your choices: You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect the functionality of our website.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Effective Date" at the top. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at By visiting us at www.restrora.com